FREQUENTLY ASKED QUESTIONS

  • Refund policy
  • Shipping Policy
  • Privacy policy
  • What’s the difference between raw & virgin hair?
  • How do I maintain my Raw Bundles?
  • How do I maintain my Virgin Bundles?
  • How many bundles do you think I need?
  • Can Elysian Imports Extensions be bleach and/or colored with out damaging the hair?
  • Do you offer coloring Services?

POLICIES

  • Refund policy
  • Shipping Policy
  • Privacy policy

Refund policy

Absolutely no refunds whatsoever.  Exchanges only IF the product is defective on our end.  If the hair has any form of deficiency, please inform us within 2 business days of receiving the hair via email at shopelysianimport@gmail.com. 

If the consumer alters the hair in any possible way, we are sorry, but we will not be able to exchange the hair due to health policies & laws.  If we do approve the hair for an exchange, return shipping will be at the consumer's expense. WE RESERVE THE RIGHT TO REFUSE EXCHANGES.

Shipping Policy

Shipping is $10 Flat rate with signature confirmation.  Orders will be shipped through USPS.  Please allow 2-4 days to process orders.  Once your order is processed, it will take 3-5 business days to be delivered.  There is no same-day shipping.  You will receive a confirmation email with the tracking number, once your order has shipped.

Do you offer Drop-offs & pick-ups?

We will be offering pick-up options for our local clients, all in-store pick-ups must be CASH ONLY! You cannot purchase online and pick it in-store, all orders purchased online will be shipped to the billing address associated with the card. If the billing address and shipping address do not match your order will be canceled. 

Privacy policy

ELYSIANIMPORTS is the sole owner of the information collected on this site. We will not sell, rent, or disclose or any of your information to any party.

FAQ's

  • What’s the difference between raw & virgin hair?
  • How do I maintain my Raw Bundles?
  • How do I maintain my Virgin Bundles?
  • How many bundles do you think I need?
  • Can Elysian Imports Extensions be bleach and/or colored with out damaging the hair?
  • Do you offer coloring Services?

What’s the difference between raw & virgin hair?

Raw hair lasts up to 5 years with proper maintenance. Virgin hair lasts up to 3 years with proper maintenance. Raw hair does require more maintenance than virgin hair because it’s is raw human hair. Our raw line is 100% human hair with no processing whatsoever imported from the origin the hair comes from. Our virgin hair is 100% human hair with minimal steam manipulation.

How do I maintain my Raw Bundles?

To maintain your Raw bundles we’d recommend co-washing the hair ONLY. If you feel it’s necessary to shampoo wash, do so using sulfate-free shampoo. Use natural lightweight oils (ex. Argan oil). Each order will come with an in-depth hair care guide.

How do I maintain my Virgin Bundles?

To maintain your virgin bundles we’d recommend co-wash only. If you chose to wash, do so with a sulfate-free shampoo. Use lightweight oils & heat protectants when applying heat to the hair. An in-depth hair care guide will come with each order.

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How many bundles do you think I need?

When purchasing bundles longer than 22” we’d recommend 3 bundles or more, depending on how full of a look you’re going for. 20” or lower you could use only 2 to 3 bundles depending on the fullness of the look you’re going for. *Our hair is very full when taken out of the bundle. 

Can Elysian Imports Extensions be bleach and/or colored with out damaging the hair?

YES! Elysian imports can be bleached and/or colored without damaging the hair. We recommend it being professionally bleached. 

Do you offer coloring Services?

We do offer coloring services. You can find that under services in the classe_styles booking section of the site. Keep note more time will be required, so she can bleach/color your extensions.